Cancellation Policy
a. We have an issue free cancellation request option accessible in the order panel; you can put your request for cancellation directly from that point or you could drop us an email at info@bitec.in or call us at 033 4010 5500 (Between 10:30 AM to 7:00 PM/ Monday to Saturday) to cancel your order request.
b. The convenience fee charged on the orders is non-refundable provided that the order request is cancelled by the purchaser. If the order request gets cancelled by us then the entire order amount will be refunded.
c. 2% will be deducted as the convenience fee for orders getting cancelled by the purchaser before shipping the consignment; once the order has been shipped, it will be a 5% charge if the orders get cancelled by the purchaser. 2% will be deducted if the purchaser wants to modify the order after being shipped and no charges are applicable to modify the order before the delivery of shipment. These charges will be adjusted from the refund amount. If the purchaser opts for a refund, we will initiate the refund process only after getting the product in the same condition as it was shipped.
d. The above mentioned charges are applicable only in case of purchaser placing such requests; no charges will be relevant if such steps are initiated by us.
e. In case of objection regarding products that comes with a warranty from manufacturers, please refer the issue to the respective Companies. Technocrat Infotech Private Limited trusts in helping its clients as far as possible and has in this manner a liberal cancellation policy. Under this policy:
Return/ Refund/ Replacement Policy
a. We acknowledge return and refund requests provided that the item delivered by us with an inappropriate item sent, the item is in non-functional condition, or there is a manufacturing defect. Purchasers will have 3 days (same is applicable on the purchase of a complete item) after consignment delivery to inform us in case of any dispute to claim for return or refund. The purchaser needs to draw the issue to our attention either through email (preferred) or by simply calling us.
b. We will not acknowledge any return/ refund or replacement request if the customer does not take a clear video recording of the box during the cutting of the seal. After cutting the seal if the item which is delivered is found damaged then we will acknowledge return, refund, or replace the item. The only condition is that you have to submit a clear video to us as stated above for placing a return/ refund or replacement request.
c. Please do not accept the item if the seal is broken. If you accept it from the courier company and the item afterwards found to be defective we will not return/ refund or replace the item.
d. The request for Return/ Refund will be considered cancelled if any part or accessory is missing from the product box.
e. The purchaser must keep packaging material until the return window is opened as this will help them to pack the item to its original/ unique structure to avoid any harm during the shipment.
f. Item must be stuffed appropriately as it was received by the purchaser. Sticking tapes, applying gums, and marking with pen directly on the items or item box can lead to cancellation of return request.
g. Every accessory that was delivered with the item should be returned in an intact manner.
h. If the payment was made with our payment gateway, then the amount will be refunded to the same account by which the payment has been made. On account of the BANK TRANSFER request, refunds will be done exclusively in the purchaser’s bank account. Refunds will usually require 7 to 10 working days to reflect in your record or they will be kept as balance for future buying – as per your convenience.